Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we've got a fact wrong? This page explains what we can help with and what falls outside what an independent review site is able to sort out for you.
What we can help with
Casino Sites is a research and comparison site, not a casino operator. We don't process deposits, hold player funds, or run games, so we can't resolve account issues, pending withdrawals, or disputes over a specific bonus you claimed. What we can help with:
- Corrections or updates to our reviews — bonus terms, ratings, or details that have changed since we last checked them on Sep 7, 2026
- Questions about how we assess and rank the operators listed on this site
- Feedback on missing information, broken links, or unclear wording anywhere on artfullychocolate.com
- General questions about how US online casinos, bonuses, or payment methods work
- Press, partnership, or licensing enquiries related to the site itself
What we can't help with
Because we're not affiliated with any casino operator, we're not able to:
- Access, edit, or reinstate a player account
- Chase a delayed withdrawal or a rejected bonus on your behalf
- Verify your identity documents or process KYC checks
- Issue refunds or adjust bonus terms
For any of the above, contact the casino's own customer support team directly — usually via live chat or email, listed on the operator's site. If a dispute doesn't get resolved fairly, most licensed US operators are required to point you toward a formal complaints process through their regulator or licensing body.
Before you reach out about a specific casino
A few quick checks often answer the question faster than waiting on a reply:
- Re-read the bonus terms on the operator's own promotions page — wagering requirements, game restrictions, and expiry dates are usually spelled out there
- Check whether identity verification (KYC) is still pending — most delayed withdrawals come down to unconfirmed documents
- Confirm you're within an eligible US state and meet the minimum age requirement, since availability and rules vary by state
- Search the operator's help centre or FAQ — support teams usually cover deposit limits, payment processing times, and account verification there
If gambling has stopped feeling fun
If you're reaching out because gambling is affecting your finances, your mood, or your relationships, that's worth addressing directly rather than through a contact form. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and where to find state and national support services. Reaching out for help is a sensible step, not an admission of failure.
Other places to look first
Some questions are already answered elsewhere on the site:
- Curious who we are and how we put this site together? See our About Us page
- Want to know the rules that govern how this site operates? Check our Terms and Conditions
- Looking for coverage outside the US market? We also review Non Gamstop Casinos UK
How to reach us
Look for the contact link in the site's footer or header navigation — it's the quickest way to reach our editorial team about a review, a correction, or general feedback. We read every message, though as a small independent team we can't guarantee an instant reply, and we're not able to intervene in account-specific matters with any operator.